Quality Policy Statement

Haines Medical Australia is an Australian owned and operated company that has proudly supplied Australia’s Hospitals, Healthcare and Aged Care Facilities, Health Associations and the general community for over 30 years.  We specialise in a range of Infection Control and Manual Handling items. 

Mission Objectives

• Meet and exceed customer expectations for quality
• Continuous improvement in delivery of our products and services to our customers

Goals and Vision

We believe in these mission objectives and as an organisation commit to these as values.  These values will assist us in providing an outstanding customer service experience for our customers and will create a safe and enjoyable workplace for our employees.

Our management system addresses the following needs:

• Customers – understand the needs of our customers and monitor their level of satisfaction with our performance
• Staff – ensure all staff work in a participatory work ethic and are provided with opportunities to continue to improve through training and learning
• Suppliers – work in partnership with our suppliers to continue to ensure the needs of our customers are met.
• Quality Assurance – continual quality inspection and product improvement as well adherence to national product standards
• Environmental – control of waste, and regard for our environment throughout all processes
• Information – ensure all information and resources are readily available to support staff in their operations

Haines Medical Australia has received ISO Certification.