Refund Policy

How To Return An Item

We provide money back refund so long as:

Your item must be in its original unused condition and is returned within 30 days of your purchase.

1. Please email admin@hainesmedical.com. Or phone on (08) 8294 5999

2. Mail your returned item to:

Haines Medical Australia
26 Heath Street,
LONSDALE, SA, 5160

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Due to health requirements some items cannot be returned if they are opened.

Products that have been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your product is in new condition, you may exchange your product item for a different size where appropriate. You still will have to pay return shipping.

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