"I am writing to express my thanks to you and Haines for the outstanding level of support and partnership you have provided St John of God Health Care throughout the COVID-19 pandemic.
In particular I wish to thank you for your support in providing gowns to meet our needs during one of the most challenging periods in Australian healthcare supply chain.
In January / February this year we were at serious risk of stocking out of this product based on our modelling at the time. The support you provided us at that time in arranging urgent shipments with rapid timelines gave comfort to our sites and caregivers for a product that is uniquely bulky and therefore (as you well know) difficult to get in quickly through airfreight.
Your commitment to service quality is in strong alignment with our standards, mission and values.
The partnership with Haines is one we value and we look forward to continuing.
Chief Procurement & Logistics Officer St John of God Health Care, 19th May 2022"